diff --git a/slides/evaluation.html b/slides/evaluation.html index 8e86e5dfa38d1e9a0e6c3c13d4529e9e1642f403..21dc51a2a024fb7a1b4f7c599ed036397b432f7a 100644 --- a/slides/evaluation.html +++ b/slides/evaluation.html @@ -1,13 +1,13 @@ --- layout: presentation -title: Evaluation --Week 4-- -description: Accessibility Need finding and Evaluation +title: Evaluation --Week 5-- +description: Accessibility Needfinding and Evaluation class: middle, center, inverse --- background-image: url(img/people.png) .left-column50[ -# Week 4: Accessible Evaluation +# Week 5: Accessible Evaluation {{site.classnum}}, {{site.quarter}} ] @@ -28,7 +28,7 @@ class: [//]: # (Outline Slide) # Learning Goals for Today -- Presenting Accessibly +- Presenting Acessibly - How to build inclusive experiment designs - Running an inclusive summative study @@ -38,7 +38,7 @@ class: So you have an app and you think it's accessible. How do you check that? -.quote[...getting the big picture and assessing the overall experience of a finished product...] - Nielsen Norman Group +.quote[Unlike formative evaluations, whose goals is to inform the design process, summative evaluations involve getting the big picture and assessing the overall experience of a finished product...] - Nielsen Norman Group Lots of variables here, but - typically checks that an app works as expected on standard tasks when used by the target population @@ -47,18 +47,6 @@ Lots of variables here, but --- -# Why not Start with Formative User Testing? - -- Many of the apps we deploy are designed for people in general -- Disabled people need to be able to use those apps too -- Summative testing is the gold standard in assessing accessibility - -Of course the entire design process *should not just include majority class people* and much of this presentation applies to formative testing took - -We'll also cover that later this week when we talk about designing apps *for* and *with* people with disabilities - ---- - # *Accessible* Summative User Testing - Accessibility doesn't come by accident when planning studies @@ -71,48 +59,7 @@ Best guidance: [Nielsen-Norman Group](http://www.nngroup.com/reports/accessibili --- # Accessible Study Planning Workflow - -<div class="mermaid"> -%%{init: {'theme':'base', 'themeVariables': { 'primaryColor': '#4CAF50', 'tertiaryColor': '#009688', 'fontSize': '16px', 'textMargin': '0px', 'text-align': 'left' }}%% - -flowchart LR - - A(Identify stakeholders) - B(Identify tasks) - - A <--> C - B <--> C - C <--> D - D <--> E - - subgraph Assign tasks - C(Access needs - Effects of familiarity - Personal preferences - Institutional constraints) - end - - subgraph Plan Accomm. - D(Communication - Materials - Time - Space) - end - - subgraph Reflect - E(Access Synergies - Access conflicts - Power Dynamics) - end - - -classDef default fill:#009688,stroke:#333,stroke-width:2px, color:white; -classDef reflect fill:#4CAF50,stroke:#333,stroke-width:2px, color:white; -class A,B,C,D default -class A,B,C,D,E reflect -linkStyle default stroke: black,stroke-width:8px - -</div> + --- @@ -125,55 +72,59 @@ Supposed you are hired to perform usability testing of new food-delivery app wit # Identify Stakeholders -.left-column[you are hired to perform usability testing of new food-delivery app with people with sensory disabilities.] +Supposed you are hired to perform usability testing of new food-delivery app with people with sensory disabilities. +- Who are the stakeholders who you need to take into account for this study? + +--- -.right-column[ -Who are the stakeholders who you need to take into account for this study? +# Identify Stakeholders - - Disabled participants (BVI, DHH) +Supposed you are hired to perform usability testing of new food-delivery app with people with sensory disabilities. +- Who are the stakeholders who you need to take into account for this study? + + - Disabled participants + - Blind people + - Deaf people + - Hard-of-hearing people - Research team - - Lua -- lead researcher, has dyslexia - - Jay -- project team member, Deaf person who uses sign language. - - El -- project team member, non-disabled -] + - Lua -- lead researcher, has dyslexia + - Jay -- project team member, Deaf person who uses sign language. + - El -- project team member, non-disabled + --- # Design Study -.left-column[you are hired to perform usability testing of new food-delivery app with people with sensory disabilities.] -.right-column[ +Supposed you are hired to perform usability testing of new food-delivery app with people with sensory disabilities. - Who are the stakeholders who you need to take into account for this study? - What is the right structure for the study? -] + --- -# Design Study (1 of 5) +# Design Study (1 of 4) This is a usability study, so it should include the same tasks as tested for users without disabilities Metrics should be similar as well -- for example the [System Usability Scale](https://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html) might be useful at the end --- -# Design Study (2 of 5) +# Design Study (2 of 4) This is also a study of accessibility, with disabled users. The study design needs to consider - +.left-column50[ - Choice of method - e.g. think aloud may be more difficult for a nonspeaking individual, or someone with fatigue - Check in on study measures and statistical design. Does user heterogeneity impact this? <!-- - Study venue (It may be difficult to duplicate participant hardware/software) --> - ---- -# Design Study (3 of 5) - -This is also a study of accessibility, with disabled users. The study design needs to consider - +] +.right-column50[ - Ensure that participants' hardware/software also addresses study needs (e.g. do participants have a working monitor?) - Study length (estimate before and after piloting) - - Study length may increase for some disabled participants + - Study length may increase for some disabled participnats - Study length may negatively impact participants with fatigue-related concerns +] --- -# Design Study (4 of 5) +# Design Study (3 of 4) Study metrics may also need revision. .left-column50[ @@ -184,25 +135,25 @@ Consider adding ] .left-column50[ Consider changing -- Any metrics that include ableist assumptions +- Any metrics that include abelist assumptions - Approach to time based measurements ] --- -# Design Study (5 of 5) +# Design Study (4 of 4) It is also important to consider ethical issues - +.left-column60[ - What responsibility do you have to participants in terms of providing skills and help in & out of study? -- What responsibility do you have to give participants a participatory role in design? - How do you ensure the integrity of your record of their experience? - Are you compensating them appropriately and addressing costly transportation needs? - -??? +] +.right-column40[ These changes may in turn impact - Expense - Scalability +] --- @@ -218,17 +169,20 @@ Supposed you are hired to perform usability testing of new food-delivery app wit # Tasks List To perform standard usability testing on the app based on disabilities represented in sample -1. Assign Tasks -2. Train study team -3. Handle recruitment -4. Pilot with people with disabilities -5. Run the Study -6. Analyze the data +1. Train study team +2. Handle recruitment +3. Pilot with people with disabilities +4. Run the Study + - Prepare study materials (e.g., print out protocols) + - Hire access support staff + - Participate in the study + - Compensate participants +5. Analyze the data --- --- -# 1. Assign Tasks +# Assign Tasks - Consider: - access needs - effects of familiarity with the task @@ -242,20 +196,19 @@ To perform standard usability testing on the app based on disabilities represent --- # Task Assignment List -1. ~~Assign Tasks~~ -2. **Lua**: Train study team -3. **Jay**: Handle recruitment -4. **Jay**: Pilot with people with disabilities -5. **Lua**: Run the Study +1. **Lua**: Train study team +2. **Jay**: Handle recruitment +3. **Jay**: Pilot with people with disabilities +4. **Lua**: Run the Study - **Lua**: Prepare study materials (e.g., print out protocols) - **Jay**: Hire access support staff - **Participants**: Participate in the study - **El**: Compensate participants -6. **All**: Analyze the data +5. **All**: Analyze the data --- -# 2. Train study team (1 of 2) +# 1. Train study team (1 of 2) As study lead, and a person with both disability and study related experience, Lua will train the study team. @@ -263,7 +216,7 @@ Her goal is to ensure that El and Jay are aware of best practices and considerat --- -# 2. Train study team (2 of 2) +# 1. Train study team (2 of 2) Some things they might discuss include - Ensuring that they address access needs and communication support from recruitment onward @@ -274,19 +227,11 @@ Some things they might discuss include - When to help and when to end a task if participants have trouble --- -# 3. Handle Recruitment (1/2) -As a person already connected to the disability community, the team determines that Jay will be most likely to be trusted, and to identify opportunities to build trust throughout the recruitment process. +# 2. Handle Recruitment +As a person already connected to the disability community, the team determins that Jay will be most likely to be trusted, and to identify opportunities to build trust throughout the recruitment process -Recruitment raises a number of access issues - Are your recruitment materials accessible -- How will you find participants (next slide) -- How will you compensate participants? - ---- - -# 3. Handle Recruitment (2/2) - -Finding participants may require careful work +- How will you find participants? - How much do you know about the group your are targeting and what to expect from/of them? - Will they see you as trustworthy? - Are you giving them enough agency in the study process? @@ -295,7 +240,7 @@ Finding participants may require careful work - Participants may see researchers as “just another professional, conducting professional surveillance†--- -# 4. Pilot study +# 3. Pilot study First, revisit accommodations plan @@ -312,7 +257,6 @@ Prepare: - Hire interpreters (at least 2 weeks in advance) - Print out accessible study materials, consent form, etc - Set up the room -- Have compensation ready ] --- @@ -321,7 +265,7 @@ Prepare: - Lua gets tired from reading overtime - Jay knows ASL and Deaf norms - Study length was problematic for one Blind participant who also had a chronic illness -- Sometimes sight lines made it hard for Jay to see the interpreter +- Sometimes sightlines made it hard for Jay to see the interpreter --- @@ -348,29 +292,16 @@ Prepare: --- -# 5. Run the Study +# 4. Run the Study -At this point the team should be well prepared. However, it is still important to monitor both the team's and the participants' needs and adjust as accessibility concerns arise. - -Similar to piloting a study +At this point the team should be well prepared. However, it is still important to monitor both the team's and the participants' needs and adjust as accessibility concerns arise. --- -# 6. Analyze the Data +# 5. Analyze the Data This is another area where access concerns may come up. - Data analysis tools may not be accessible - Team members may have different needs with respect to written versus audio transcripts - <q>Member Checking</q> ---- -# (If time) Try it - -You read about Alexa's use by people with disabilities in class. Form small groups -- Identify potential tasks to test -- Write down a sampling goal (who is included) -- Write down a list of accessibility assessment goals (metrics) -- Identify potential accessibility concerns - -Post on [Ed](https://edstem.org/us/courses/31170/discussion/2427390) -